Proprietary Operating System Implementation

Fix bad service & negative hospitality in your operation.

Simply Put: We implement systems into hotel & restaurant operations that:
  • Observe & gather current procedures
  • Document new procedures based on new strategy
  • Collaborate with staff to determine best practices
  • Train & delegate staff in their system
The end result is the operation runs much smoother which improves revenues & profits. We help you build a machine.

4 Main Areas For System Implementation:

  • Getting The Systems Mindset
  • The System
  • The System to create & maintain your systems
  • Communication Systems
  • Strategic Objective
  • General Operating Principals
  • Hospitality (the infrastructure of the spirit of the organization)
  • Guest Fulfillment:
    • Lodging:
      • PMS System
      • Laundry
      • Housekeeping
      • Front Desk
      • Porters & Valets
    • Food & Beverage:
      • POS System / Cashier
      • Prep Kitchen
      • Line Kitchen
      • Expedition / Runners
      • Dishwasher
      • Busing
      • Serving
      • Hosting
  • Guest Acquisitions:
    • Branding / Story Telling
    • Digital Marketing (online)
    • Physical Marketing (onsite)
    • Reservation Sales
  • Talent Resources:
    • Recruiting
    • Training
    • Retention:
      • Health & Safety Systems
      • Benefits: Retirement & Insurances
      • Compensation Packages & Policies
      • Disciplinary Policies
  • Finances:
    • Payroll
    • Accounting
    • Purchasing / Inventory Control Management System
    • Sales Tax & Income Tax Preparation
  • Technologies:
    • Hardware / Software
    • Phone Systems
    • Internet / WiFi
  • Facilities:
    • Grounds Keeping
    • Janitorial Cleaning
    • Maintenance
    • Security
    • Long-Term Lease Management Systems
  • Leadership
  • Management
  • PTO Policy
  • Probationary Period Policy
  • Attendance Policy
  • Disciplinary Action Policy
  • Internal Documentation

Our Story:

Independent lodging & hospitality owner / operators are suffering. Worse yet, there is no one they can to turn to for help, Most small business owners and entrepreneurs ask themselves: Does anyone out there care about me or my business? Does anyone see me struggling? Does anybody really care enough to truly help me and help me in the right way?

Most small businesses are broken, they don’t work, the small business owner works. They don’t own a business, they own a job, the business owns them.

That’s why Partners In Management was created. We provide concierge level of service and communications. We come to your doorstep and help you survive and then eventually achieve success. We have the systems, skills and knowledge to help you through every challenge you are facing. Systems are the antidote. Communication is key.

Our 21 System approach systematically invents the great results that your customers and clients will flock to. It breaks down your small business operation into manageable repeatable processes, tasks that can be performed at the hands of novices. The great end result is no more confusion in your operation, only clear communications, and a system that works for you and your employees.

By implementing the system, the system runs the business, your employees run the system. You ultimately gain control over your operation and yet freedom from that operation. Freedom to innovate, expand, inspire and even take a well deserved day off from the imprisonment you have been under. In short, you regain your American Dream.

If you are in need of help, please reach out to us. We’d love to help you and hear your story. That’s really the best part of my job, meeting each of you and helping empower small business owners to not just survive, but to strive and reach their dreams!

Do your have a turn-key operation?

Do you ever have to close your operation just to go on vacation? We can help…

  • We eradicate all dysfunction from small business lodging & hospitality operation
  • What dysfunction exists in your business that you would want eliminated?
  • Do you as an owner feel you have no control over your small business operation?
  • Do your customers have no control over their experiences and interactions with your operation?
  • Did you know that all the dysfunction in your operation will find itself in your financial bottom line?
  • How do you communicate with your employees of what your expectations are of their behaviors, responsibilities of what they do and how they do it?
  • How do your employees communicate with you of what improvements could be made to your operation?
  • Do you perform certain tasks that you wish someone on your staff could do, but no one could do it as well as you can?
  • Do you constantly need to remind your employees to do things in a certain way every day, like a broken record?
  • Do your customers / clients ever complain to you that the job your staff did wasn’t up to their expectations?
  • Do you have a people-dependent or system-dependent business operation?
  • Do you feel like a slave to you business?
  • Do you work all the time in your business?
  • Do you need a vacation, but can’t leave your business?
  • Do you have employees that simply don’t care?

Our Great Result:

  • Eradicate all dysfunction from small business operation
  • Communicate with your employees of what your expectations are
  • Your employees communicate with you about improvements that could be made to your operation
  • Give control to your customers over the experience they receive constantly and consistently
  • You can go on vacation and not have to close down your business for a week or so, your customers will thank you for being open

Our process for delivering that great result:

  • Communicate
  • Concentrate
  • Collaborate with employees and owner / operator
  • Document systems & procedures
  • Implement best practices
  • Teach employees
  • Emancipate owners
  • Eradicate all dysfunction

Our promise to the small restaurant business owner / operator:

  • You could be as successful as an owner / operator of a McDonald’s franchise!
  • You could be as successful as the franchiser of McDonald’s!
  • You will be emancipated from the operation that has enslaved you from the outset
  • Your operation would deliver control to your customers over their experience in a constant and constant basis
  • You have complete control over your small business operation even in your absence
  • Your operation become system-dependent instead of people-dependent
  • Your business operation would become scaleable with exponential growth
  • Turn your job into an investment, an investment that could be sold for more money than it could be sold for right now
  • Create the prototype and then scale it with exact replicates of that prototype

Service Markets: Lodging & Hospitality We provide services to the following markets: Small to medium size (1 to 500 employees) lodging & hospitality business operation types:

  • Limited-Service Motels
  • Full-Service Hotels
  • Bed & Breakfast Inns
  • Vacation Rental Management Companies
  • Pizza Parlors & Take out
  • Diners & Coffee Cafes
  • Family Restaurants
  • Fine Dining Restaurants
  • Taverns & Night Clubs
  • Wineries & Craft Beer Breweries
  • just to name a few. That is our focus market only.
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